PRIVACY POLICY Last Updated: December 5, 2025IEMA R&D Pvt. Ltd. (“we,” “us,” or “our”) operates the IEMA.AI mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App. INFORMATION WE COLLECT We collect the following types of information:1.1 Personal InformationWhen you register for an account, we collect: Full name Email address Password (encrypted) 1.2 Device InformationWe may collect information about your device, including: File access permissions (only when you choose to upload files for tutoring purposes) Device type and operating system 1.3 Payment InformationWhen you make a purchase or subscription: Payment transaction details are processed through Razorpay, our third-party payment processor We do not store your complete credit card or payment card information Razorpay handles all payment data in accordance with PCI-DSS standards 1.4 Usage InformationWe collect information about how you interact with the App: Chat conversations with AI tutors Learning preferences and selected tutors App usage patterns and features accessed HOW WE USE YOUR INFORMATION We use the collected information for the following purposes: To create and manage your user account To provide personalized AI tutoring services To process your payments and subscriptions through Razorpay To improve and optimize the App’s functionality To communicate with you about your account, updates, and support To respond to your inquiries and provide customer support To ensure the security and integrity of the App To comply with legal obligations DATA RETENTION We retain your personal information for as long as you maintain an active account with us. Your data will be stored throughout the duration of your connection with our services.If you choose to delete your account, we will delete your personal information within 30 days of your request, except where we are required to retain certain information for legal, regulatory, or security purposes. DATA SHARING AND DISCLOSURE We do not sell, trade, or share your personal information with third parties, except in the following circumstances:4.1 Service Providers Razorpay: We use Razorpay as our payment processor. Please review Razorpay’s privacy policy to understand how they handle your payment information. 4.2 Legal RequirementsWe may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).4.3 Business TransfersIn the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy. YOUR RIGHTS AND CHOICES You have the following rights regarding your personal information:5.1 Account DeletionYou have the right to delete your account at any time through the App’s settings. Upon deletion, we will remove your personal information from our systems within 30 days.5.2 Access and CorrectionYou can access and update your account information at any time through the App’s profile settings.5.3 Data PortabilityYou may request a copy of your personal data by contacting us at the email address provided below.5.4 Withdrawal of ConsentYou may withdraw your consent for data collection at any time by deleting your account or ceasing to use the App. CHILDREN’S PRIVACY Our App is designed to be used by individuals of all ages, including children under the age of 13 and 16. We take special care to protect the privacy of younger users.If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take steps to remove such information from our systems.We do not knowingly collect more information from children than is necessary for them to use our educational services. INTERNATIONAL DATA TRANSFERS We serve users both within India and internationally. Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.By using the App, you consent to the transfer of your information to India and other countries where we operate. DATA SECURITY We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: Encryption of sensitive data Secure server infrastructure Regular security assessments Access controls and authentication However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. THIRD-PARTY SERVICES 9.1 RazorpayWe use Razorpay for payment processing. When you make a payment, you will be redirected to Razorpay’s secure payment gateway. Razorpay’s use of your personal information is governed by their privacy policy, which we encourage you to review.We do not have access to your complete payment card information, as this is handled directly by Razorpay. COOKIES AND TRACKING TECHNOLOGIES We do not currently use cookies or similar tracking technologies in our App. If this changes in the future, we will update this Privacy Policy accordingly. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by: Posting the new Privacy Policy in the App Updating the “Last Updated” date at the top of this policy Sending you an email notification (if you have provided your email address) Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated policy. YOUR CONSENT By using the App, you consent to the collection, use, and storage of your information as described in this Privacy Policy. CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:IEMA