Author: Dev Admin

  • Privacy Policy

    PRIVACY POLICY

    Last Updated: December 5, 2025
    IEMA R&D Pvt. Ltd. (“we,” “us,” or “our”) operates the IEMA.AI mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
    Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

    • INFORMATION WE COLLECT

    We collect the following types of information:
    1.1 Personal Information
    When you register for an account, we collect:

    • Full name
    • Email address
    • Password (encrypted)

    1.2 Device Information
    We may collect information about your device, including:

    • File access permissions (only when you choose to upload files for tutoring purposes)
    • Device type and operating system

    1.3 Payment Information
    When you make a purchase or subscription:

    • Payment transaction details are processed through Razorpay, our third-party payment processor
    • We do not store your complete credit card or payment card information
    • Razorpay handles all payment data in accordance with PCI-DSS standards

    1.4 Usage Information
    We collect information about how you interact with the App:

    • Chat conversations with AI tutors
    • Learning preferences and selected tutors
    • App usage patterns and features accessed
    • HOW WE USE YOUR INFORMATION

    We use the collected information for the following purposes:

    • To create and manage your user account
    • To provide personalized AI tutoring services
    • To process your payments and subscriptions through Razorpay
    • To improve and optimize the App’s functionality
    • To communicate with you about your account, updates, and support
    • To respond to your inquiries and provide customer support
    • To ensure the security and integrity of the App
    • To comply with legal obligations
    • DATA RETENTION

    We retain your personal information for as long as you maintain an active account with us. Your data will be stored throughout the duration of your connection with our services.
    If you choose to delete your account, we will delete your personal information within 30 days of your request, except where we are required to retain certain information for legal, regulatory, or security purposes.

    • DATA SHARING AND DISCLOSURE

    We do not sell, trade, or share your personal information with third parties, except in the following circumstances:
    4.1 Service Providers

    • Razorpay: We use Razorpay as our payment processor. Please review Razorpay’s privacy policy to understand how they handle your payment information.

    4.2 Legal Requirements
    We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
    4.3 Business Transfers
    In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

    • YOUR RIGHTS AND CHOICES

    You have the following rights regarding your personal information:
    5.1 Account Deletion
    You have the right to delete your account at any time through the App’s settings. Upon deletion, we will remove your personal information from our systems within 30 days.
    5.2 Access and Correction
    You can access and update your account information at any time through the App’s profile settings.
    5.3 Data Portability
    You may request a copy of your personal data by contacting us at the email address provided below.
    5.4 Withdrawal of Consent
    You may withdraw your consent for data collection at any time by deleting your account or ceasing to use the App.

    • CHILDREN’S PRIVACY

    Our App is designed to be used by individuals of all ages, including children under the age of 13 and 16. We take special care to protect the privacy of younger users.
    If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take steps to remove such information from our systems.
    We do not knowingly collect more information from children than is necessary for them to use our educational services.

    • INTERNATIONAL DATA TRANSFERS

    We serve users both within India and internationally. Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
    By using the App, you consent to the transfer of your information to India and other countries where we operate.

    • DATA SECURITY

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Encryption of sensitive data
    • Secure server infrastructure
    • Regular security assessments
    • Access controls and authentication

    However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

    • THIRD-PARTY SERVICES

    9.1 Razorpay
    We use Razorpay for payment processing. When you make a payment, you will be redirected to Razorpay’s secure payment gateway. Razorpay’s use of your personal information is governed by their privacy policy, which we encourage you to review.
    We do not have access to your complete payment card information, as this is handled directly by Razorpay.

    • COOKIES AND TRACKING TECHNOLOGIES

    We do not currently use cookies or similar tracking technologies in our App. If this changes in the future, we will update this Privacy Policy accordingly.

    • CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

    • Posting the new Privacy Policy in the App
    • Updating the “Last Updated” date at the top of this policy
    • Sending you an email notification (if you have provided your email address)

    Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

    • YOUR CONSENT

    By using the App, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

    • CONTACT US

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
    IEMA R&D Pvt. Ltd.
    Godrej Genesis Building, Block EP & GP
    Salt Lake City Sector-5
    Kolkata, West Bengal 700091
    India
    Email: [email protected]
    We will respond to your inquiry within 30 days of receipt.

    • GOVERNING LAW

    This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

    • COMPLIANCE WITH LAWS

    We comply with applicable data protection laws, including:

    • The Information Technology Act, 2000 and related rules (India)
    • The General Data Protection Regulation (GDPR) for users in the European Union
    • The Children’s Online Privacy Protection Act (COPPA) for users in the United States under 13 years of age

    By using IEMA.AI, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.